Welcome to the PSD Help Desk

TREAT Help Desk

Submit a Ticket

Knowledge Base

Downloads

Frequently Asked Questions

TREAT Contact Info

Licensed TREAT Support users can contact Clifford Babson at cbabson@psdconsulting.com or by phone at the TREAT Help Desk:
607-793-7369

TREAT – Frequently Asked Questions

Registration, Upgrade, and Reinstallation Procedures

This section provides specific instructions for commonly encountered registration, upgrade, and reinstallation situations.

TREAT purchases include a full year of technical support. After that, support is purchased annually. TREAT is licensed on a per-machine basis and the same license key cannot be used to run multiple instances of TREAT.

The current version of TREAT is available as a free download for 30 days. This version does not have all features enabled. After 30 days it will no longer run, unless you buy a license.

To Acquire a Fully Functional TREAT License

To Acquire a Fully Functional TREAT License:

    1. From the TREAT Store click Purchase for the desired product.
    2. Check out through the online store.

An email with a license key will be sent to you.

  1. Open the email that contains your license key and follow the instructions.

To Register Your Newly Downloaded and Paid for Copy of TREAT

To Register Your Newly Downloaded and Paid for Copy of TREAT:

  1. Launch TREAT and click Registration on the top right side of the software.
  2. Copy and paste your license key into the License Key field.
  3. Close and restart TREAT to complete licensing.
  4. Save a copy of your license key in a safe place so that you will always have a record of it.

To Renew TREAT Support:

To Renew TREAT Support:

A TREAT support license is required to upgrade to the latest version of TREAT, transfer TREAT to a new machine, reinstall TREAT if you encounter a system error, and to receive customer support.

  1. From the TREAT Store click Renew for the desired product.
  2. Check out through the online store, using the license key of your TREAT instance.

Your license key can be found by opening TREAT, then selecting Registration, Manual Offline Registration.

If you have lost access to your TREAT software try visiting your customer account at psdconsulting.com or contact customer support.

If you are also transferring your TREAT license, see To transfer TREAT from one live machine to another or To transfer TREAT from a dead machine to a live one.

To Upgrade TREAT:

To Upgrade TREAT:

In order to upgrade to the newest version of TREAT you MUST have an active support license. For information on how to renew your license see To Renew TREAT Support.

  1. If you do not already have one, make a backup copy of all your TREAT project files, maybe on the desktop or on an external drive.
  2. Open the older version of TREAT and take note of the license key.
  3. Deactivate your older version of TREAT by selecting the registration drop down menu .
  4. Use the Windows control panel applet to uninstall the older version of TREAT.
  5. Download the TREAT 3.4 30-day trial by visiting the TREAT Store.
  6. Fill in the registration form and click Submit. You will see a download link for the current version of TREAT.
  7. After the executable downloads, launch your new version of TREAT.
  8. Click Registration on the top right side of the software.
  9. Click Activate Upgrade
  10. When prompted, copy and paste your license key into the License Key field.
  11. Close and restart TREAT to complete licensing.
  12. Save a copy of your license key in a place that is handy.

To Transfer TREAT From One Live Machine to Another:

To Transfer TREAT From One Live Machine to Another:

  1. Check TREAT activations for license status by logging in at the TREAT Store to look for yourself OR log a ticket with your license key at the TREAT Help Desk and we will get back to you.
  2. Deactivate TREAT on old machine.
  3. If this is your second or later transfer, pay for transfer.
  4. If license is not current, pay for renewal.
  5. Activate license on new machine.

To Transfer TREAT From a Dead Machine to a Live One:

To Transfer TREAT From a Dead Machine to a Live One:

  1. Check TREAT activations for license status – log in to the TREAT Store to look for yourself OR log a ticket with license key at the TREAT Help Desk and we will get back to you.
  2. If this is your second or later transfer, pay for transfer.
  3. If license is not current, pay for renewal.
  4. Support staff will move license key to “pending” status in database.
  5. Activate the license key on the new machine.

To Get Training for TREAT:

To Get Training for TREAT:

PSD offers a variety of training opportunities for TREAT software. From 2 hour Mastery courses up to 16 hour Multifamily training courses and everything in between! See our full training calender here

To Return to TREAT 3.2.5:

To Return to TREAT 3.2.5:

TREAT 3.2.5 cannot open TREAT files made in newer version of TREAT. Attempting to alter the extension code will result in file corruption and loss. Please keep this in mind before deciding to downgrade TREAT.

If you need to return to an older version of TREAT, log a support ticket at the TREAT Help Desk and support staff will assist you.

To Check on Your TREAT Activations:

To Check on Your TREAT Activations:

      1. Click Login under the TREAT Store dropdown menu.
      2. Enter your email address and password to view the status of your account.

If you are creating a new account or you do not know your license key, log a ticket in the

TREAT Help Desk

    to obtain this number. Be sure to include the name under which the software was purchased, your affiliation, phone number, and email address.

  1. Click TREAT Activations.

To Resolve an Error Message:

To Resolve an Error Message:

  1. Search the Knowledge Base for the error message.
  2. Check to see which version of TREAT is producing the error (Open TREAT -> Help -> About TREAT)
  3. If 3.3.x and the x isn’t 1, download the upgrade from our website and try again. If license is not current, pay for renewal.
  4. If 3.2.5, log a support ticket and send the problem TPG via the TREAT Help Desk.

To Obtain Technical Support:

To Obtain Technical Support:

The fastest, most efficient way to obtain TREAT support is to log a ticket in the TREAT Help Desk.
Logging a ticket allows you to attach any problem files as well as to ensure that your name, affiliation, phone number, and email address are exactly as you want them to be.
If you are not at your computer, call 607-793-7369.

Common Error Messages

Even a professional building analyst can encounter errors when modeling. This section includes solutions to some of the most commonly encountered error messages.

Error with Line and Position Number

Error with Line and Position Number

If you receive errors similar to “TREAT could not generate the requested report. Error code:2 An error occurred while parsing EntityName. Line ####, position ###,” check for special characters such as “&”, “/”, or “-” within the following fields:

  • Visual Inspection: Name, Observation, Recommended Action
  • Measurements: Problem Description, Recommended Action
  • Improvements: Name and Workscope
  • Packages: Name

Error: Customer Data Not Found

Error: Customer Data Not Found

If you get the error message, “The Customer data was not found. “, check the Project Description page of TREAT to ensure that the Contact Person and Customer Data has been entered.

Deleting Spaces

Deleting Spaces

In TREAT you can model surfaces between conditioned and unconditioned spaces. You cannot model surfaces between conditioned spaces.
When modeling a surface between conditioned and unconditioned, such as between a penthouse apartment and an elevator or mechanical room, the surface “belongs to” or is modeled in the conditioned space. In other words I can model an apartment ceiling adjacent to the attic, but I cannot model an attic floor adjacent to the apartment.

In order to delete a space you may need to delete:

  • any surface attached to it
  • any HVAC or other systems affiliated with it
  • any improvements or packages that relate to any of the above items

One of the things we discuss in TREAT training is the importance of having a strategy before you start modeling.

Text Display or Table Display Not Aligning

Text Display or Table Display Not Aligning

  1. Open the Windows control panel and go to the Display section.
  2. Turn text magnification off.
  3. Set to Normal 100%.

If this does not correct the problem, try running TREAT at a different resolution.

Could Not Open Generated Report File

Could Not Open Generated Report File

On the user’s computer, TIFF files are not associated with a program that can open them.

  1. To associate a file extension with a program, go to Control Panel and search Associate.
  2. Then, in the Default programs group, select Make a file type always open in a specific program.
  3. Once the list populates, scroll down to TIFF and click the Change program button at the top of the window.
  4. Select a program (e.g. AlternaTIFF) that can open TIFF files.

Bank Rate Must Be Greater Than Inflation

Bank Rate Must Be Greater Than Inflation

TREAT will not allow the Bank Rate to be less than the Inflation Rate, although in reality, this can happen.

  • Determine the discount rate your S.I.R. calculations should be using.
  • If you are working with a Program, you should be using the discount rate specified by the Program.
  • If the discount rate is 3%, set the difference between the Inflation Rate and Bank Rate to be 3%, i.e. make one 6% and the other 3% or 3% and 0%.

Detail Table Open Operation Failed

Detail Table Open Operation Failed

This error is generated after the extension of a TREAT filename has been manually changed.

  • Send the file in and we will repair it.
  • Check with others in your organization to be sure everyone is using the same version of TREAT.